Return and Refund Policy

Thank you for shopping with Jake Interiors! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return and refund policy below.

1. Returns

You have 30 days from the date of delivery to initiate a return for most items purchased from Jake Interiors. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the original packaging.
• The item must be accompanied by a receipt or proof of purchase.
• Custom or personalized items are not eligible for return unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team  to request a return authorization. Please provide your order number and reason for the return.
2. Once your return request is approved, we will provide you with instructions on how to return your item.
3. Pack the item securely in its original packaging and include a copy of the receipt or proof of purchase.
4. Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.

3. Refunds

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.

Please note:

• Original shipping costs are non-refundable.
• Depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged item and the packaging to expedite the process.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item as outlined above and place a new order for the desired item.

6. Contact Us

If you have any questions or need assistance with your return, please contact us at:[email protected]